P.T Cleaning Solutions – Terms and Conditions
Effective Date: 20/10/2025
These Terms and Conditions outline the agreement between P.T Cleaning Solutions and the client for the provision of cleaning services. By booking or using our services, you agree to comply with these Terms and Conditions.
1. Scope of Services
1.1 The Company offers professional cleaning services, including but not limited to:
- Domestic and residential cleaning
- Deep cleaning
- End of tenancy cleaning
- Commercial and business premises cleaning
- Tailored or one-off cleaning packages
1.2 First, we confirm the full details of the agreed services, pricing, and frequency in writing or through a booking confirmation, so that you have full clarity before the service begins. Moreover, this step ensures that both parties fully understand the expectations and requirements. In addition, it helps prevent any misunderstandings or confusion later.
1.3 Additionally, the Company may refuse or withdraw services if we consider the environment unsafe, unsuitable, or beyond the agreed service scope. In such cases, we will notify you immediately. Furthermore, wherever possible, we will suggest alternatives or rescheduling, so that we can still meet your cleaning needs efficiently.
2. Bookings and Scheduling
2.1 Please make bookings through the Company’s official contact channels, such as phone, email, or social media. In addition, using these channels ensures that we receive your request promptly. Furthermore, it allows us to confirm availability quickly and provide any necessary information before your booking is finalised.
2.2 We confirm bookings once we check availability and receive the required deposit as well as written confirmation. In addition, this process ensures that both parties clearly understand the booking details before the service begins.
2.3 The Client is responsible for ensuring safe and timely access to the property at the agreed appointment time. Furthermore, providing proper access helps us complete the service efficiently and prevents any delays or additional charges.
2.4 Please provide at least 48 hours notice if you need to cancel or reschedule your booking.
3. Non-Refundable Deposit
3.1 Please pay a £20 non-refundable deposit to secure your booking. Until we receive the deposit, we cannot confirm any booking. In addition, paying the deposit helps guarantee your preferred date and time.
3.2 The deposit secures the chosen date and time while also contributing to administrative, staffing, and preparation costs. Furthermore, we deduct the deposit from the final service total, ensuring transparency and clarity for all charges.
3.3 The deposit is strictly non-refundable in cases of:
- Cancellation
- Rescheduling
- Late cancellation
- Failure to provide access to the property
3.4 Cancellations or changes made with at least 48 hours’ notice may, at the Company’s discretion, allow the deposit to be transferred once to a future booking.
3.5 If the Company cancels due to unforeseen circumstances, the Client may choose either a full refund of the deposit or a transfer to a future booking.
4. No Access / No-Show Policy
If the team cannot access the property because the premises are locked, the access details are incorrect, or the Client is absent, we treat the booking as a no-show.
4.2 In these cases, the Client forfeits the deposit, and we may charge a missed-appointment fee of up to 50% of the service cost.
5. Payment Terms
5.1 Unless otherwise agreed in writing, full payment is due on the day of service completion.
5.2 Accepted payment methods include bank transfer, cash, and contactless payment.
5.3 For regular or contractual services, invoices may be issued weekly or monthly and are payable within 7 days of the invoice date.
5.4 Late payments may incur interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
6. Client Responsibilities
6.1 The Client must provide safe working conditions, including access to running water and electricity.
6.2 Please secure all valuables, fragile items, and personal belongings before the service.
6.3 Please keep pets safely contained during the cleaning.
6.4 The Client must inform the Company in advance of any hazards, delicate surfaces or special requirements.
7. Health, Safety and Conduct
7.1 The Company complies fully with UK health and safety legislation. Moreover, we regularly review our procedures to ensure ongoing compliance and safe practices.
7.2 Our cleaners do not move heavy furniture, use unsafe equipment, or work at excessive heights. In addition, we follow strict safety guidelines to protect both staff and clients.
7.3 The Company reserves the right to refuse tasks that pose a health or safety risk. Furthermore, we will always explain any refusal clearly and suggest safe alternatives whenever possible.
7.4 Any abuse, harassment, or inappropriate behaviour towards staff will result in immediate termination of services. Consequently, clients must treat our staff with respect to ensure services continue safely and efficiently.
8. Liability and Insurance
8.1 The Company holds Public Liability Insurance for accidental damage or injury caused directly during service provision.
8.2 The Company is not responsible for:
- Pre-existing damage or wear and tear
- Damage caused by faulty or unstable fixtures or fittings
- Discolouration or deterioration due to poor maintenance prior to cleaning
8.3 Please report any damage claims in writing within 24 hours of service completion.
8.4 We limit liability to the value of the service provided on the date in question.
9. Complaints and Service Quality
9.1 The Company strives to provide services to the highest standard.
9.2 Any dissatisfaction must be reported in writing within 24 hours of service completion.
9.3 Where appropriate, the Company may offer a re-clean of the affected area or a partial refund at its discretion.
9.4 Complaints made after 24 hours may not be accepted.
10. Termination of Services
10.1 Either party may terminate ongoing services with 7 days’ written notice.
10.2 The Company may terminate services immediately if:
- Payments are repeatedly late or unpaid
- Unsafe or unacceptable working conditions exist
- Staff are subjected to abuse or harassment
- These Terms are breached
10.3 All outstanding balances become immediately payable upon termination.
11. Confidentiality and Data Protection
11.1 The Company processes personal data in accordance with the UK GDPR and Data Protection Act 2018.
11.2 Client information is used solely for booking, communication, and service management and will not be shared without consent.
12. Force Majeure
The Company is not liable for delays or failure to perform services due to events beyond reasonable control, including severe weather, illness, accidents, strikes, or government restrictions.
13. Governing Law
These Terms are governed by the laws of England and Wales and both parties submit to the exclusive jurisdiction of its courts.
14. Contact Information
P.T Cleaning Solutions
Phone: 07984868612. Email: ptcleaningsolutions1@gmail.com